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Customer Service in Fundraising

July News – CX and Donors

CX by Design My recent customer experiences have gone from one extreme to the other. Great customer experiences: I took my car to my local dealership for the annual inspection. I had an appointment, the attendant greeted me by name, the waiting area was clean, coffee was fresh, and there…
July 12, 2023
Ambition or Not?

May News – Ambition or Not?

Ambition or Not? Recently, I was visiting with a friend. We were talking and she asked me how my consulting business was doing. I started telling her about my plans to start a podcast and about the barter agreement with a marketing firm. I also told her about how I’ve…
May 16, 2023
Strategic Planning
FundraisingGoalsStrategic Planning

March News – Strategic Planning

Strategic Planning What is it about the phrase “strategic planning” that makes eyes glaze over? We all know that “Plan” is my middle name. I get excited about making a plan. Maybe because I wander around, pick up this and that, and don’t finish anything all day if I don’t…
March 9, 2023
Active listening is a communication skill , something to learn and develop. Active listening helps us understand the meaning and intent behind the words.
CommunicationsDonor RelationsFundraising

February News – Focus!

Focus! “Focus, Mr. Whitfield, focus” is a line in a play written by David Marquis (yes, we’re related.) That line pops in my head when I need to pay attention to who or what is in front of me. Now that we’re out and about more, going to events, meeting…
February 8, 2023