Resolutions, Goals, Plans: Get Started Two random sources came together this week that relate to this newsletter. One was a news story that said the average U.S. life span is 4,000 weeks. I have lived more of those than I have left. And the second one was the Hidden Brain…
Gratitude This is the time of year we look back, remember, assess, promise to do better, make new plans, or simply repackage old ones. Looking back, January of this year was a particularly joyous one for my family. A new grandbaby came into the world, healthy and alert. We are…
Libraries The public library in my small West Texas hometown was my childhood haven. It was cool inside when the sun was blazing hot outside. It was clean and quiet, unlike my home with four siblings. It was my escape to other worlds, like that of my favorite character, Pippi…
Cash Alternatives Have you noticed that more businesses are not accepting cash – folding money, coins? Have you also noticed how impatient you are when someone is paying for their groceries with a check that they have to fill out and sign? Heaven forbid that a transaction takes more than…
CX by Design My recent customer experiences have gone from one extreme to the other. Great customer experiences: I took my car to my local dealership for the annual inspection. I had an appointment, the attendant greeted me by name, the waiting area was clean, coffee was fresh, and there…
Ambition or Not? Recently, I was visiting with a friend. We were talking and she asked me how my consulting business was doing. I started telling her about my plans to start a podcast and about the barter agreement with a marketing firm. I also told her about how I’ve…
