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Customer Service in Fundraising
FundraisingGoalsInsightsReflection

July News – CX and Donors

CX by Design My recent customer experiences have gone from one extreme to the other. Great customer experiences: I took my car to my local dealership for the annual inspection. I had an appointment, the attendant greeted me by name, the waiting area was clean, coffee was fresh, and there…
vicky
July 12, 2023
Ambition or Not?
FundraisingGoalsInsightsReflection

May News – Ambition or Not?

Ambition or Not? Recently, I was visiting with a friend. We were talking and she asked me how my consulting business was doing. I started telling her about my plans to start a podcast and about the barter agreement with a marketing firm. I also told her about how I’ve…
vicky
May 16, 2023
Insights

30% Of All Charitable Giving Is Done In December

October 1st, Q4 is here and COVID19 or not, we still have to raise money for our nonprofit organizations, especially now, at the end of the year when 30% of all charitable giving is done in the U.S. Our clients, our patrons, our communities depend on us. If you haven’t…
vicky
October 1, 2020
Insights

Choosing a Professional Membership Organization to Join

AFP, Association of Fundraising Professionals: https://afpglobal.org/ CASE, Council for Advancement and Support of Education: https://www.case.org/ AHP, Association for Healthcare Philanthropy: https://www.ahp.org/ American Grant Writers Association: https://grantstation.com/mvp-partners/American-Grant-Writers--Association American Prospect Research Association: https://www.aprahome.org/ American Marketing Association: https://www.ama.org/ 13 associations for event planners: https://www.socialtables.com/blog/event-planning/associations/ Data Management Association: https://dama.org/ National Association of Charitable Gift…
vicky
December 23, 2019
Insights

Foundations Are People, Too

If you only get one thing from this article, let it be this: Follow the instructions. Yep, that’s it. Follow the instructions. Give the grant maker what they ask for. Don’t say too much or too little. If they want to know the color of the walls in your office,…
vicky
November 10, 2019
Insights

400,000,000 and Counting

There is so much information at our fingertips. Our mobile devices are handheld computers that allow us to look up anything at any time. There are blogs, websites and videos on any subject you can imagine. Type “fundraising” into your favorite search engine and you will get more than 400,000,000…
vicky
October 15, 2019
Insights

Keep Your Resume Fresh

Your resume is the first impression you make with a prospective employer. Just like you would wear your most professional outfit to an interview, your resume needs to reflect the best you. Resume styles change over time. You might not be aware of that if you’ve been out of the…
vicky
October 2, 2019
Insights

Know When to Leave and Leave with Dignity and Grace

I’ve been let go and laid off. I’ve had my position eliminated. I’ve been the last hired, first fired. I’ve quit. I’ve resigned. I’ve given notice and been asked to leave, right now. I’ve been falsely accused and I’ve been lied to. I’ve had a board member call me years…
vicky
September 21, 2019
Insights

Manage Up

This is a hard one. You know the boss, the supervisor, the “leader” who doesn’t know what they don’t know.  Who thinks they have all the answers. You don’t want to be a smart-ass.  You want to be helpful. But how? Having been on both sides of this equation, I…
vicky
September 12, 2019
Insights

To CFRE Or Not To CFRE

I’m proud to have earned my CFRE. What is a CFRE? It stands for Certified Fund Raising Executive, and is the professional standard for fundraisers in the nonprofit sector.  Like other accreditations, the CFRE means the fundraiser has gained a certain level of expertise. It also means that we aspire…
vicky
August 7, 2019