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Customer Service in Fundraising
FundraisingGoalsInsightsReflection

July News – CX and Donors

CX by Design My recent customer experiences have gone from one extreme to the other. Great customer experiences: I took my car to my local dealership for the annual inspection. I had an appointment, the attendant greeted me by name, the waiting area was clean, coffee was fresh, and there…
vicky
July 12, 2023
Ambition or Not?
FundraisingGoalsInsightsReflection

May News – Ambition or Not?

Ambition or Not? Recently, I was visiting with a friend. We were talking and she asked me how my consulting business was doing. I started telling her about my plans to start a podcast and about the barter agreement with a marketing firm. I also told her about how I’ve…
vicky
May 16, 2023
CareersEthicsInsightsResources

October News – Ethics Awareness Month

Ethics Awareness Month October is AFP Ethics Awareness Month and Mike Geiger, President of AFP Global, wants us to “Live Ethics Out Loud!” I’m not quite sure what that means, but there’s lots of information available on the website, https://afpglobal.org/ethicsmonth. AFP Code of Ethical Standards Donor Bill of Rights Toolkit…
vicky
November 2, 2022
FundraisingInsights

July News – Tactics and Methods

July is hot. Whether you’re in a muggy humid climate or a desert dry one, hot is still hot. For some of us in the fundraising world, July is a slow month. There are no events or campaigns. People take time off from work, even donors. July is the time…
vicky
July 19, 2022
CoachingFundraisingInsights

May News – Imposter Syndrome

Who among us has ever felt out of place, like we don’t belong, like “if they only knew…”? I’ll be the first to raise my hand. I did not graduate college right out of high school like I planned. Instead, I got pregnant, got married, had more children, divorced, and…
vicky
May 12, 2022
Insights

30% Of All Charitable Giving Is Done In December

October 1st, Q4 is here and COVID19 or not, we still have to raise money for our nonprofit organizations, especially now, at the end of the year when 30% of all charitable giving is done in the U.S. Our clients, our patrons, our communities depend on us. If you haven’t…
vicky
October 1, 2020
Insights

Choosing a Professional Membership Organization to Join

AFP, Association of Fundraising Professionals: https://afpglobal.org/ CASE, Council for Advancement and Support of Education: https://www.case.org/ AHP, Association for Healthcare Philanthropy: https://www.ahp.org/ American Grant Writers Association: https://grantstation.com/mvp-partners/American-Grant-Writers--Association American Prospect Research Association: https://www.aprahome.org/ American Marketing Association: https://www.ama.org/ 13 associations for event planners: https://www.socialtables.com/blog/event-planning/associations/ Data Management Association: https://dama.org/ National Association of Charitable Gift…
vicky
December 23, 2019

About Fundraising: The Podcast